Customer Service Representative - BFI Finance Indonesia (Cengkareng Branch)

Join BFI Finance Indonesia as a Customer Service Representative at our Cengkareng Branch and become part of a leading financial services team dedicated to delivering exceptional client experiences. This role is perfect for detail-oriented professionals who thrive in a fast-paced environment and are passionate about helping others. Located in the vibrant city of Bogor, you'll be at the heart of our operations, ensuring our customers receive the best possible service.

As a Customer Service Representative, you will handle a wide range of customer inquiries and issues, providing clear and concise solutions. You'll be the first point of contact for our clients, using your excellent communication skills to build trust and loyalty. This role offers a unique opportunity to grow within a reputable financial institution, with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and in-person interactions, ensuring a high level of satisfaction.
• Provide accurate and timely information about our financial products and services.
• Assist customers with loan applications, account management, and other financial transactions.
• Document customer interactions and maintain detailed records of all transactions.
• Collaborate with other departments to resolve complex customer issues efficiently.
• Stay updated on industry trends and best practices in customer service.
• Monitor and improve customer service metrics to ensure high performance standards.
• Train and mentor new hires to ensure consistent service quality.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Familiarity with financial products and services is a plus.
• Ability to work under pressure and meet tight deadlines.
• Excellent problem-solving skills and a customer-centric approach.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in Indonesian and English is a must.

🛠️ Keahlian

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