Live Chat Specialist - E-Commerce (Contract)

Join Vads Indonesia, a leading provider of customer experience solutions, and become part of a dynamic team driving exceptional e-commerce support in Surakarta, Jawa Tengah. As a Live Chat Specialist, you will play a crucial role in delivering real-time assistance to our customers, ensuring a seamless and satisfying shopping experience. You'll be the first point of contact for our online shoppers, addressing their queries and concerns promptly and professionally.

At Vads Indonesia, we pride ourselves on our commitment to innovation and customer satisfaction. Our team is dedicated to providing top-notch live chat support using tools like Zendesk Chat and LiveChat. This role offers a unique opportunity to work in a fast-paced, customer-centric environment, with the chance to grow and develop your skills in the booming e-commerce industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide real-time assistance to customers via live chat, addressing their queries and concerns promptly and professionally.
• Handle customer inquiries and complaints, ensuring a seamless and satisfying shopping experience.
• Use live chat tools like Zendesk Chat and LiveChat to manage and resolve customer issues efficiently.
• Maintain a high level of customer satisfaction by providing accurate and helpful information.
• Monitor chat queues and respond to customer requests in a timely manner.
• Collaborate with the sales and customer service teams to ensure consistent and high-quality support.
• Stay updated with the latest trends and best practices in e-commerce customer support.
• Contribute to the continuous improvement of our live chat support processes and procedures.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1 year of experience in customer service, preferably in the e-commerce industry.
• Excellent communication skills, both written and verbal, in Indonesian.
• Strong problem-solving skills and the ability to think quickly and creatively.
• Familiarity with live chat tools like Zendesk Chat and LiveChat is a plus.
• Ability to work in a fast-paced, customer-centric environment.
• Proactive attitude and a strong customer focus.
• Bachelor's degree in a related field is a plus.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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