Contact Centre Manager (Healthcare) - Digital Transformation Lead

Are you a visionary leader passionate about transforming healthcare contact centres through cutting-edge technology? PERSOL is seeking a dynamic Contact Centre Manager (Healthcare) to spearhead our digital transformation initiatives in Bali. This is a unique opportunity to lead a team in one of the world's most innovative healthcare hubs, driving efficiency and enhancing patient experience through advanced digital tools.

As the Contact Centre Manager (Healthcare), you will be responsible for overseeing the daily operations of our contact centre, ensuring seamless communication between patients, healthcare providers, and our digital platforms. You will work closely with cross-functional teams to implement and optimize digital solutions, leveraging tools like CRM systems, AI-driven chatbots, and advanced analytics to improve service delivery.

Join PERSOL in Bali, where you can make a significant impact on the healthcare industry while enjoying the island's vibrant culture and stunning landscapes. This role offers a competitive salary and a dynamic work environment that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the contact centre, ensuring high-quality service delivery.
• Lead a team of contact centre agents, providing training and mentorship to enhance performance.
• Implement and optimize digital transformation initiatives, including CRM systems, AI chatbots, and advanced analytics.
• Collaborate with cross-functional teams to integrate digital solutions into existing workflows.
• Monitor and analyze contact centre performance metrics, identifying areas for improvement.
• Ensure compliance with healthcare regulations and industry standards.
• Develop and execute strategies to enhance patient experience and satisfaction.
• Stay updated with the latest trends and technologies in healthcare digital transformation.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 5 years of experience in contact centre management, preferably in the healthcare industry.
• Proven experience in leading digital transformation projects.
• Certification in contact centre management or a related field is a plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with healthcare regulations and industry standards.

🛠️ Keahlian

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